1．How to renew the ECS after expiration?

After the expiration, the automatic renewal function cannot be set, and only the manual renewal can be performed. Refer to the Manual Renewal.

2．Do I need to renew a volume-based instance?

No, the volume-based billing instance is automatically deducted from the account, and no renewal operations are required.

3．The ECS has been renewed, but the renewal is not successful, how to solve it?

If the renewal is displayed on the order page, but the renewal is not successful, you can submit a ticket and our professional technician will contact and help you with your problems.

4．How long can manual renewal last?

It can support manual renewal for up to 36 months. Before the renewal expires, you can choose to renew automatically. After the renewal expires, you can only renew manually.

5．After the automatic renewal is enabled, the renewal is performed manually. Will it be charged repeatedly?

After automatic renewal is turned on, if manual renewal is completed before automatic renewal, it will not be renewed automatically in the same period.

6．How to apply for a refund?

Monthly ECS instance in subscription can be unsubscribed in advance before the service expires. In the Ticket console, click Create Ticket > After-sale Refund > Refund Application, enter the relevant information, and submit a ticket and our professional staff will handle it for you.

Pay-as-you-go ECS Instance do not require a refund. When you do not need an ECS Instance or EBS, you can release it at any time. After the release, it cannot be recovered.

7．Does it support changing the billing method, how to operate?

Currently, ECS instance of pay-as-you-go cloud servers support changing payment methods. You can change the pay-as-you-go instance billing method to monthly payment under the path of "More > Cost > Change Paying Way" in the operation column of the target instance. ECS Instance in subscription do not support changing to pay-as-you-go.

8．Why will the cloud host still be charged after shutdown?

After an ECS instance is shut down, the subscription instance is still charged. If you want to stop the deduction, you can release the cloud host by submitting a ticket.