<p class="shortdesc">You can apply for refunds for prepaid ECS products.</p> <section class="section prereq" id="Refund__prereq_o4s_zdl_blb"><div class="tasklabel"><h2 class="doc-tairway">Before you begin</h2></div> <div class="note important note_important"><span class="note__title">Important:</span> <p class="p">Before submitting the refund request, make sure the data on the unsubscribed cloud resource has been backed up or migrated. After the unsubscription succeeds, those cloud resources will be deleted and data on them cannot be retrieved. Perform this task with caution.</p> </div> </section> <section class="section context"><div class="tasklabel"><h2 class="doc-tairway">About this task</h2></div> <div class="note note note_note"><span class="note__title">Note:</span> You can only apply for refunding prepaid ECS products.</div> <p class="p">Currently, you can apply for a refund through a ticket. After you submit the refund ticket, we will review the ticket. The refund will be returned to you after the ticket is approved, and the ECS and its dependent resources will be cleared at the same time.</p> <ul class="ul" id="Refund__ul_sfh_22k_blb"> <li class="li">If the dependent resources are pay-as-you-go products, they will also be released.</li> <li class="li">If the dependent resources are products that are purchased by month or by year, they will also be released with the payment settled.</li> </ul> <p class="p">The refund is returned in voucher with the calculation formula: Refund = unit price of the latest order in the instance history × remaining period</p> <div class="note note note_note"><span class="note__title">Note:</span> <ul class="ul" id="Refund__ul_fcc_32k_blb"> <li class="li">The remaining period is calculated in months. If the resource is used for less than 1 month, one-month payment of the resource is deducted. For example, if a user subscribes a three-month ECS service on May first and then applies for a refund on May third, one month of the payment will be deducted, and the remaining period will be two months.</li> <li class="li">If the refund amount is less than zero according to the refund calculation formula, no refund will be returned.</li> <li class="li">The refunded voucher can only be used to purchase ECS products with unlimited use times, and is valid for 3 years from the date of issuance.</li> </ul> </div> </section> <section><div class="tasklabel"><h2 class="doc-tairway">Procedure</h2></div><ol class="ol steps"><li class="li step stepexpand"> <span class="ph cmd">Log in to the <a class="xref" href="/console/home/dashboard" target="_blank">Console</a>.</span> </li><li class="li step stepexpand"> <span class="ph cmd">In the top navigation bar, click <span class="ph uicontrol">Ticket</span>.</span> </li><li class="li step stepexpand"> <span class="ph cmd">In the upper-right corner of the page, click <span class="ph uicontrol">Create Ticket</span>.</span> </li><li class="li step stepexpand"> <span class="ph cmd">In the <span class="ph uicontrol">Product or Service</span> area, select <span class="ph uicontrol">Post-sales Refund</span>.</span> </li><li class="li step stepexpand"> <span class="ph cmd">Select post-sales refund for <span class="ph uicontrol">Problem types</span>.</span> </li><li class="li step stepexpand"> <span class="ph cmd">Click <span class="ph uicontrol">Create Ticket</span>.</span> </li><li class="li step stepexpand"> <span class="ph cmd">Configure ticket information.</span> <div class="itemgroup info"> <table class="table frame-all" id="Refund__table_wvm_msk_blb"><caption></caption><colgroup><col style="width:39.525691699604735%"><col style="width:60.47430830039525%"></colgroup><thead class="thead"> <tr class="row"> <th class="entry" id="Refund__table_wvm_msk_blb__entry__1">Configuration item</th> <th class="entry" id="Refund__table_wvm_msk_blb__entry__2">Description</th> </tr> </thead><tbody class="tbody"> <tr class="row"> <td class="entry" headers="Refund__table_wvm_msk_blb__entry__1 "> <p class="p">Problem title</p> </td> <td class="entry" headers="Refund__table_wvm_msk_blb__entry__2 "> <p class="p">Title of the problem.</p> </td> </tr> <tr class="row"> <td class="entry" headers="Refund__table_wvm_msk_blb__entry__1 "> <p class="p">Urgency</p> </td> <td class="entry" headers="Refund__table_wvm_msk_blb__entry__2 "> <p class="p">Select <span class="ph uicontrol">Normal</span> or <span class="ph uicontrol">Urgent</span>.</p> </td> </tr> <tr class="row"> <td class="entry" headers="Refund__table_wvm_msk_blb__entry__1 "> <p class="p">Description</p> </td> <td class="entry" headers="Refund__table_wvm_msk_blb__entry__2 "> <p class="p">Enter a description.</p> </td> </tr> <tr class="row"> <td class="entry" headers="Refund__table_wvm_msk_blb__entry__1 "> <p class="p">Select product</p> </td> <td class="entry" headers="Refund__table_wvm_msk_blb__entry__2 "> <p class="p">Currently, only refunds for prepaid ECS cloud servers are supported. The ECS cloud server is selected by default.</p> </td> </tr> <tr class="row"> <td class="entry" headers="Refund__table_wvm_msk_blb__entry__1 "> <p class="p">Instance name</p> </td> <td class="entry" headers="Refund__table_wvm_msk_blb__entry__2 "> <p class="p">Name of the instance that requires a refund.</p> <div class="note note note_note"><span class="note__title">Note:</span> Only one instance name is allowed.</div> </td> </tr> <tr class="row"> <td class="entry" headers="Refund__table_wvm_msk_blb__entry__1 "> <p class="p">Refund reason</p> </td> <td class="entry" headers="Refund__table_wvm_msk_blb__entry__2 "> <p class="p">Enter the reason for the refund.</p> </td> </tr> <tr class="row"> <td class="entry" headers="Refund__table_wvm_msk_blb__entry__1 "> <p class="p">Back up data</p> </td> <td class="entry" headers="Refund__table_wvm_msk_blb__entry__2 "> <p class="p">Enter whether the data has been backed up.</p> <div class="note important note_important"><span class="note__title">Important:</span> After the refund, the ECS data and dependent resources of the cloud server will be cleared and cannot be retrieved. Back up relevant data before refunding.</div> </td> </tr> <tr class="row"> <td class="entry" headers="Refund__table_wvm_msk_blb__entry__1 "> <p class="p">Upload attachment</p> </td> <td class="entry" headers="Refund__table_wvm_msk_blb__entry__2 "> <p class="p">Upload related attachments.</p> <div class="note note note_note"><span class="note__title">Note:</span> A maximum of five attachments are supported. You can upload only one attachment at a time. The maximum size of an attachment is 8 M. The following formats are supported: JPG, JPEG, BMP, PNG, GIF, DOC, DOCX, and PDF.</div> </td> </tr> <tr class="row"> <td class="entry" headers="Refund__table_wvm_msk_blb__entry__1 "> <p class="p">Phone</p> </td> <td class="entry" headers="Refund__table_wvm_msk_blb__entry__2 "> <p class="p">The default phone number is the phone number used for account registration. Change the default phone number if it is no longer in use.</p> </td> </tr> <tr class="row"> <td class="entry" headers="Refund__table_wvm_msk_blb__entry__1 "> <p class="p">Contact me at</p> </td> <td class="entry" headers="Refund__table_wvm_msk_blb__entry__2 "> <p class="p">Select the time period during which you want to be contacted by phone.</p> </td> </tr> <tr class="row"> <td class="entry" headers="Refund__table_wvm_msk_blb__entry__1 "> <p class="p">Email</p> </td> <td class="entry" headers="Refund__table_wvm_msk_blb__entry__2 "> <p class="p">The default email address is the address used for account registration. Change the default email address if it is no longer in use.</p> </td> </tr> </tbody></table> </div> </li><li class="li step stepexpand"> <span class="ph cmd">Click <span class="ph uicontrol">CREATE</span>.</span> </li></ol></section> <section class="section result" id="Refund__result_gvz_5dl_blb"><div class="tasklabel"><h2 class="doc-tairway">Results</h2></div> <p class="p">You can view the ticket progress on the <span class="ph menucascade"><span class="ph uicontrol">Ticket</span><abbr title="and then"> > </abbr><span class="ph uicontrol">Ticket List</span></span> page.</p> </section>