Troubleshooting Map

Troubleshooting Procedures

1. Log in to the Log Service Console.
2. In the left navigation pane, click Log Search.
3. On the Log Search page, remove the keyword in the query field, and then click the query icon. Verify that logs are displayed in the query result.
   • If there is a log, it indicates that no log matches the keyword or the query syntax is wrong. Use a correct query syntax or keyword.
   • If there is no log, go to step 4.
4. On the Log Search page, expand the time range to verify that logs are displayed in the query result.
   • If there is a log, it indicates that there is no incremental log within the original time range.
   • If there is no log, go to step 5.
5. In the left navigation pane, click Project Management.On the Project Management page, select the target region, and then click the target project name. On the AGENT CONFIG tab, click the target collection policy name to verify that the log path is correct.
   • If the log path is incorrect, enter the correct log path.
   • If the log path is correct, go to step 6.
6. Log in to the ECS whose logs are to be collected to verify that there are incremental logs in the log path.
   • If there is no incremental log, make sure the incremental logs are generated.
   • If there are incremental logs, collect the following information and submit a Ticket to contact Ping An Cloud engineers for help.
     1. Target region
     2. Target project name and ID
   • Collection policy name and ID