AnBot

Value Proposition

Improvement in Customer Service Efficiency

Flexible deployment; ready to use. Providing multi-channel services; unified identification and contact. Only one customer service representative is required instead of three, which reduces confusion and misunderstanding.

Customer Satisfaction

Seamless man-machine cooperation enables around the clock response to customer service demands. Visualized data and a powerful data analysis system highlight any problems for the customer in a clear and concise manner.

Improvement in Order Conversion Rate

Comprehensive refining of product, market and user information data, assist enterprises with business decisions, map out strategies, avoid risks and improve order conversion rates.

Cost Saving Per Annum

Based on deep semantic comprehension, the third generation customer service robots have a recognition rate of up to 95% and can effortlessly solve the majority of problems raised by customers.

Data Security Guarantee

Providing Financial-level cloud service; possessing an independent storage space; data isolation security and 24 hour service.

Diversified Connection

Cloud deployment+privatized deployment+expansive API support; flexible deployment; quick integration.

Involved with The Whole Product Life Cycle

Customers have a gold standard service team composed of an exclusive customer manager and online customer service representatives. A 24/7 online service is provided to respond to requests and handle problems whenever necessary.

Use Cases

Online Pre- and After-sale Customer Service

One platform can handle multi-channel customer service issues. Users can enjoy the enterprises convenient services anytime and anywhere thereby, with improved user experience.

Customer Self-service

Replacing customer service representatives during the holiday period to answer frequently asked questions, thus, saving the time needed to recruit staff and speed up the business handling process.

Financial Video Authentication

Assist enterprises in industries such as securities and lending to realize remote video business handling when customers are unable to be present, making the financial service process smoother.

Collaboration within The Enterprise

Customer demand can move between customer service centers and departments in the form of work orders. Coordinate resources from multiple parties, regulating the collaboration process within the enterprise and improving efficiency.

400 Call Center

A telephone call center that answers calls, makes follow-up calls and outbound call tasks, etc.

Success Stories

Guolian Life

Assisted client to integrate internal resources; linking call center and online customer service; building 360° customer profiling; and combining the maintainence and callback business processes.

Ping An Life Insurance

Helping Ping An Life Insurance realize integration of web, telephone and mobile customer service; launch telephone+WeChat official account related service; realize unified recognition of users on multiple channels; lead in new agent mechanism; and significantly increasing customer NPS.

NewUp Bank of Liaoning

Help the enterprise build mobile customer service scenarios and applications, solve customer service problems at the mobile end and maintain exisiting customer relationships.

Minsheng Yidai

Helped Minsheng Yidai realize unification of the service system on its official website and WeChat account, link up its CRM and multi-media customer service center, regulate operation, and promote transformation of online financial services.

Zhongguancun Bank

Helped the client establish an enterprise call center customer service system, and improve the customer service standard and the overall customer service operation maintenance system.

Blue Ocean Bank

The mobile online customer service of Ping An Smart Customer Service helps Blue Ocean Bank integrate customer Q&A on to its official App, and improve the service system and customer experience.

Ping An Leasing

With the rapid growth in business, the business volume of telephone customer service/WeChat customer service/App customer service continues to increase. With the help of the smart customer service platform, repayment reminder, loan business contact and customer maintenance on official accounts have been subjected to unified management and efficiency has doubled.

Lufax

Remote video authentication has reduced user operation costs; online material submission and one-to-one customer service representative reviews have greatly improved the customer experience.

Ping An Property & Casualty Insurance

It is the largest customer service center in China that covers workplaces all over the country. Centralized management, multi-channel customer reception and combination of service and marketing are perfectly integrated with the core business system, improving customer conversion rate.

King's Luck

Helps the customer operate several official accounts, realizing an online and offline integrated e-commerce model and converting a large number of customers.